Terms & Conditions
A Booking Fee is required for treatments of £20 or more. Booking Fees start from £10.00 which can be paid at the time of booking via Paypal, Bank Transfer or cash. If you need to cancel or reschedule your appointment I will need 48 hours or you will lose your Booking Fee. If you fail to come in 48hrs before your treatment for a patch test you will be charged full price for the treatment as I will be unable to do it.
Booking fee deposits will be deducted from your total appointment bill when paying.
All booking fee deposits are non-refundable if you cancel with less than 24 hours notice or fail to attend your appointment you will lose your booking fee deposit.
Booking fee deposits may be refunded or transferred if re-scheduling your appointment before the 24 hour cancellation period.
Cancellations or amendments including cancelling part of a treatment with less than 24 hours notice or unattended appointments will result in the loss of your booking fee deposit.
I completely understand that things can happen at the last minute and can assure you that I will be sympathetic in certain circumstances and keep cancellation fee's as minimal as possible. Please be kind enough to provide me with 48 hours' notice for cancelling or rescheduling appointments. You can contact me anytime on my mobile number or you may email me at firstname.lastname@example.org or you can send me a text.
Failure to show for your appointment will result in full payment being taken. Full payment will also be required for future bookings - this fee will vary depending on time and value of treatment booked.
More than 2 missed appointments may result in refusal of future bookings and treatments without payment upfront at time of booking.
If you are running late please be kind enough to notify me so I can plan your treatment accordingly. This may involve decreasing treatment time or rearranging to a different time on the same day if availability to do so to avoid unnecessary cancellation fees. If treatment time is cut short or you no longer require all of the treatments you originally booked in you will still be charged the full amount.
Regrettably, I have had to put these measures in place due to an increase in failures to show and notice periods for appointments. The salon is a space for you to relax and de-stress, I would therefore appreciate that mobile phones are switched off. Due to Covid regulations at the moment, I ask that no children or friends accompany you unless absolutely necessary.
Thank you for your co-operation and understanding